Hotel Booking Support

We're Here to Help with Your Hotel Booking

At Check Airways, we aim to make finding and booking accommodation simple and convenient. Whether you need help with a reservation, hotel confirmation, check-in details, changes, or cancellations, this page helps you understand where to find assistance.

How Can We Help You?

1. Hotel Booking Assistance

Need help with your hotel reservation? Start by checking your booking confirmation for your reservation number, hotel name, stay dates, room details, and the contact information of the booking provider. If your reservation was processed through an external booking partner, the partner identified in your confirmation may be responsible for handling your request.

2. Hotel Booking Confirmation

After completing your reservation, check the email address you provided during booking, including your spam or junk folder. Your confirmation should normally include relevant information such as:

• Hotel name and address
• Check-in and check-out dates
• Room type and occupancy
• Reservation reference
• Payment and cancellation conditions
• Contact information for the hotel or booking provider If you have not received your confirmation, check your booking status and contact the provider through which you made the reservation.

3. Changing Your Hotel Reservation

If you need to change your stay dates, room type, guest details, or other reservation information, review the terms of your booking. Changes depend on the hotel's availability, the rate you selected, and the applicable booking conditions. Additional charges may apply. Contact the booking provider identified in your confirmation before making changes.

4. Hotel Cancellation and Refunds

If you need to cancel your reservation or request a refund, first review the cancellation policy associated with your booking. Some rates may allow free cancellation until a specified deadline, while others may be partially refundable or non-refundable. Refund eligibility, cancellation fees, and processing times depend on your reservation terms and the relevant provider's policies.

5. Check-in and Check-out Information

Before travelling, review your hotel's check-in and check-out times, address, and arrival instructions. Some hotels may require identification, a deposit, a payment card, or a local tourist tax. Requirements vary by property and destination. For late arrivals, early check-in, or special arrival arrangements, contact the hotel directly when appropriate.

6. Room Types and Special Requests

Room preferences, extra beds, accessibility requirements, breakfast, and other special requests depend on the hotel's facilities and availability. Review your confirmation to see which services are included in your reservation. Contact the hotel or your booking provider to request additional arrangements. Special requests are not guaranteed unless confirmed by the relevant provider.

7. Payment and Additional Charges

Check your booking confirmation to understand the total price, payment schedule, and any applicable charges. Depending on the reservation, payment may be collected online or directly by the hotel. Additional costs, such as deposits or local taxes, may apply if disclosed under the applicable booking terms. If you have a payment question, contact the provider responsible for processing your reservation or payment.

8. Problems During Your Stay

If you experience an issue with your room, hotel facilities, or check-in, contact the hotel's reception or management first when appropriate. If the issue concerns your reservation or a service booked through an external provider, contact the booking provider using the details in your confirmation. Keep relevant booking documents and written communications to help resolve your enquiry.

How to Get Support

To help resolve your hotel booking enquiry:

1. Find your hotel booking confirmation.
2. Check your reservation reference and booking conditions.
3. Identify the hotel and booking provider responsible for your reservation.
4. Contact the appropriate support team with your enquiry. For your security, never send passwords or full payment card details by email.

Frequently Asked Questions

• Where can I find my hotel reservation number? Your reservation number is usually included in your booking confirmation email or voucher.
• What should I do if I have not received my hotel confirmation? Check your spam folder and booking status. If your confirmation is still missing, contact the booking provider through which you made your reservation.
• Can I change my hotel dates? Changes depend on availability and the rate conditions. Contact your booking provider to check the options and any applicable charges.
• Can I cancel a non-refundable hotel booking? A non-refundable booking generally has restrictive cancellation terms. Contact the provider to ask whether any exception or alternative is available. A refund is not guaranteed.
• Who should I contact if the hotel cannot find my reservation? Show the hotel your confirmation and reservation reference. If the issue remains unresolved, contact the booking provider responsible for the reservation.
• Who handles my hotel refund? The responsible party depends on your booking and payment arrangement. Check your confirmation and contact the provider identified in your booking documents.

Contact Us

For hotel booking questions, please use the contact details provided in your booking confirmation or visit the CheckAirways Contact Us page. When contacting support, include your reservation reference where appropriate, along with your hotel name and stay dates. Check Airways — Discover your next dream destination.