Cancellations & Refunds

Understand Your Cancellation and Refund Options

At Check Airways, we understand that travel plans can change. This page explains how to find cancellation information, request changes or cancellations, and understand the refund process for flight tickets and hotel reservations. Cancellation rules, fees, and refund eligibility depend on your booking conditions, the airline or hotel policy, applicable law, and the provider responsible for your reservation.

1. Flight Cancellations

Flight cancellation conditions vary depending on the airline, ticket type, fare rules, and booking arrangements. Before requesting a cancellation, please check:

Whether your ticket is refundable or non-refundable.
Whether cancellation fees or other charges apply.
Whether taxes or unused ticket components may be refundable.
Whether your booking provider requires a cancellation request through its own support channel.
Whether special conditions apply if the airline cancels or significantly changes your flight. How to request a flight cancellation

Locate your flight booking confirmation and booking reference.
Review the fare rules and cancellation conditions.
Contact the provider identified in your confirmation email or use its booking-management service, if available.
Keep the cancellation confirmation and any reference number for your records. Do not assume that a flight ticket has been cancelled until you receive confirmation from the responsible provider.

2. Hotel Cancellations

Hotel cancellation policies vary by property, room type, rate plan, and reservation conditions. Before cancelling a hotel reservation, check:

The cancellation deadline and local time that apply.
Whether the reservation is refundable or non-refundable.
Whether a cancellation fee or first-night charge applies.
Whether changes to your stay are possible instead of cancellation.
Whether the hotel or booking provider must process your request. How to request a hotel cancellation

Find your hotel booking confirmation.
Review the cancellation policy shown at the time of booking.
Contact the hotel or booking provider through the channel specified in your confirmation.
Save the cancellation confirmation and any refund details provided. If your booking has a free-cancellation deadline, submit your request before that deadline and keep evidence of the request.

3. Refund Policy

Refund eligibility depends on the terms of your reservation and the circumstances of the cancellation. A refund may be available where the booking terms or applicable law provide for one. Non-refundable bookings may not qualify for a refund unless an exception applies. If a refund is approved, the responsible provider will explain the amount, payment method, and expected processing time. Processing may involve the airline, hotel, booking partner, payment provider, or original payment method. Check your booking confirmation for the correct provider and refund instructions.

4. Airline or Hotel Cancels Your Reservation

If an airline cancels your flight or a hotel cannot honour your reservation, contact the airline, hotel, or booking provider identified in your confirmation as soon as possible. Depending on the circumstances, the applicable terms and law may provide options such as a refund, alternative travel arrangements, or rebooking assistance. For flights covered by applicable EU passenger-rights rules, passengers may have specific rights in the event of cancellation or significant disruption. The available rights depend on the circumstances. Official information: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

5. Refund Processing Time

Refund processing times can vary. The time required may depend on:

The airline, hotel, or booking provider.
The payment method used.
The time needed to approve and process the request.
Your bank or payment service provider. If your refund has been approved but has not arrived, contact the provider processing the refund and ask for a status update or refund reference. CheckAirways cannot promise a specific refund date unless the responsible provider has confirmed it.

6. Booking Changes Instead of Cancellation

If you need to change your travel dates, passenger information, hotel dates, or other reservation details, check whether your booking permits a change. Changes may involve fare differences, hotel rate differences, service charges, or other fees. Some details may not be changeable after a booking has been confirmed. Review your reservation conditions before authorising any additional payment.

7. How to Get Help

For assistance with a cancellation or refund:

Find your booking confirmation.
Identify the airline, hotel, or booking provider responsible for your reservation.
Follow the cancellation or refund instructions provided.
If you need help locating the correct contact, visit our Contact Us page. When contacting support, provide your booking reference and the email address used for the reservation. Never send your full payment card number, card security code, or account password.

Frequently Asked Questions

Are all flight tickets refundable? No. Refund eligibility depends on your ticket conditions, the circumstances of cancellation, and applicable law.
Can I cancel a non-refundable hotel booking? A non-refundable booking generally has restricted cancellation rights. Contact the responsible provider to check whether an exception or alternative arrangement is available.
How long does a refund take? Processing times vary by provider and payment method. Ask the responsible provider for the latest status and any available reference number.
What happens if an airline cancels my flight? Your options depend on the circumstances and applicable passenger-rights rules. Contact the airline or booking provider for information about your specific reservation.
Can CheckAirways issue my refund directly? Refunds are handled according to the booking and payment arrangements for your reservation. Check your confirmation to identify the provider responsible for processing the refund.
Can I change my booking instead of cancelling it? Possibly. Changes depend on the fare rules, hotel policy, availability, and applicable fees.

Our Commitment

CheckAirways aims to make cancellation and refund information easier to understand. We encourage customers to review their booking conditions carefully and contact the responsible provider promptly when travel plans change. For assistance locating the correct support channel, please visit our Contact Us page. Important: This page provides general information and does not replace the cancellation conditions shown during booking, the terms of your reservation, or any rights available under applicable law.